Privacy Policy
How Digital Omniverse collects, uses, and protects your information.
Effective date: October 15, 2026
Who we are
Digital Omniverse ("we," "us") is a web design, development, and marketing business based in Cookeville, Tennessee. This policy covers digitalomniverse.com and the services we provide.
Information we collect
- Information you give us: when you use our contact form or email us, we receive your name, email address, and anything else you choose to share, such as your phone number, business name, and message.
- Client information: if you become a client, we keep the business details, content, and account access you share with us so we can deliver our services.
- Billing information: payments are processed by Stripe. We do not see or store your full card or bank account numbers. Stripe's own privacy policy applies to the information you give them.
- Technical information: like most websites, our server keeps short-lived logs (such as IP address, browser type, and pages requested) for security and troubleshooting.
Cookies and tracking
This website does not use advertising or tracking cookies, and we do not sell your information. If we add analytics in the future, we'll update this policy.
How we use information
- To reply to your inquiries and provide quotes.
- To deliver, bill for, and support the services you purchase.
- To keep our website and services secure.
- To meet legal, tax, and accounting obligations.
How we share information
We share information only with service providers that help us run our business, such as our hosting provider (DigitalOcean), email provider (Google Workspace), and payment processor (Stripe), and only as needed to provide our services. When we manage marketing for you, we use the platforms you choose (for example Google or Meta) under your accounts. We may also disclose information if required by law.
AI-assisted tools
We use AI-assisted tools to help draft content for clients. We don't put contact-form submissions or sensitive personal information into these tools. For clients who use our AI Assistant add-on, the assistant is trained on business information the client approves.
How long we keep information
We keep inquiries for as long as needed to respond and follow up, and client records for as long as needed to provide services and meet legal and accounting requirements. You can ask us to delete your information at any time, subject to those requirements.
Security
We use reasonable safeguards such as encrypted connections (HTTPS), restricted server access, and reputable service providers. No method of transmission or storage is completely secure.
Your choices
You can ask to see, correct, or delete the personal information we hold about you by emailing us. We'll respond within a reasonable time.
Children
Our website and services are intended for businesses and adults. We do not knowingly collect information from children under 13.
Changes to this policy
We may update this policy from time to time. The effective date above shows when it was last changed.
Contact us
Questions? Email contact@digitalomniverse.com or write to Digital Omniverse, PO Box 2143, Cookeville, TN 38502-2143.